Platform-Certified Top Store Operated by Japanese Experts
🎴 Why Choose Us?
・Condition: new — We handle 100% brand-new and unused items only. Never used, never refurbished.
・Daily New Arrivals: Popular and brand-new items from the Japanese market, added every single day.
・Professional Direct Shipping from Japan: We work with export logistics specialists. Your order is packed with reinforced packaging and delivered safely.
・Premium Quality Guaranteed: We only handle products that meet Japan's strict quality standards.
・Japanese Manuals: The included instruction manual is generally in Japanese only. We recommend a smartphone camera translation app.
📞 PLEASE READ: HOW TO RECEIVE YOUR PARCEL SAFELY
Your parcel is sent from Japan. Customs or the delivery company in your country may need to contact YOU directly. If they cannot reach you, the parcel is returned to Japan. This is the most common reason an order is not delivered. Please help us with these 6 points:
・① Correct phone number: Please register a phone number that you use every day, with your country code. A wrong or old number is the number one cause of a returned parcel.
・② Answer unknown calls: Customs and couriers call from local numbers you do not know. Please answer these calls during the delivery period.
・③ Check all messages: Please check SMS, email (including the spam folder), messenger apps, your Joom notifications, and any paper notice in your mailbox.
・④ Answer customs quickly: Customs may ask for your ID, passport or tax number, or a document. For some high-value orders, or for parcels delivered by a courier company, a payment may also be requested. Please reply within the time limit they give you. Many countries hold a parcel only for a few days.
・⑤ Collect it in time: If the parcel waits at a post office or pick-up point, please collect it before the storage period ends.
・⑥ Use your official name: Please write your full name and address exactly as they appear on your official ID. In some countries, customs cannot clear a parcel if the name does not match.
・If your address or phone number changes after you order, please inform Joom Customer Support immediately. Only Joom can update your order information.
🇯🇵 ABOUT JAPANESE PRODUCTS
・The instruction manual, package, labels and product display are generally in Japanese only. In many products the language cannot be changed.
・Electrical products are made for Japan (100V, Type A plug). If the label says "AC 100V" only, a step-down transformer is required in most countries. A plug adapter alone changes only the shape, not the voltage, and can destroy the product. If the label says "AC 100-240V", only a plug adapter is needed.
・Media and electronics may follow Japanese regions and standards (DVD Region 2 / Blu-ray Region A, Japanese TV and radio bands, Japan-only apps and services).
・Sizes follow Japanese standards. Japanese sizes are often smaller than EU or US sizes. Please check the measurements in centimeters, not the size letter.
・For food, cosmetics and similar goods: ingredients and the expiry date are printed in Japanese. Please check your country's import rules before ordering, as some items cannot be imported.
📷 CONDITION AND PHOTOS
・Condition: NEW. Every item is brand-new and unused.
・Photos are for reference. Real color can look slightly different depending on your screen.
・Brand-new items may have very small marks on the outer box from storage or transport. The product itself is checked before shipping.
🌟 Please Leave a Review and Follow Us! 🌟
・If you are satisfied with your purchase, we would greatly appreciate your "Follow" and a "5-Star Review"!
・⭐⭐⭐⭐⭐ A 5-Star Review with a photo is the biggest support for our small Japanese store, and it helps other buyers too!
・❤️ Please "Follow" our store to see the newest Japanese arrivals every day — new items are added daily!
・Before you leave a review, please let us help you. For a question about the product itself (how to use it, specifications, parts), you can contact our store by e-mail — our contact details are on our store information page. For your order, delivery, payment or refund, please contact Joom Customer Support, because only Joom can check or change an order.
・Your continued support fuels our store's growth! ARIGATOU! 🙏
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